SYDK GAME SERVICES SDN. BHD. respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website (sydkservices.com) and services.
1. Information Collected
• Full name
• Mobile number
• Email address
• Game ID / account credentials for top-ups
• Billing and transaction details
• IP address and browser/device type (for security)
2. Purpose of Data Collection
• To process and deliver digital purchases (e.g., top-ups, gift cards)
• To send order confirmations and important service updates
• For customer support and dispute resolution
• To prevent fraud or misuse of services
• For internal analytics and service improvement
3. Data Protection & Security
• All payment transactions are processed using SSL 128-bit encryption to ensure secure data transmission
• Sensitive information (e.g., payment details) is encrypted and never stored on our servers
• Our system is protected with up-to-date firewalls and malware detection tools
• Access to your data is restricted to authorized personnel only
4. Data Sharing & Disclosure
• We do not sell, trade, or rent your personal information to third parties
• Your data may be shared with trusted service providers only for:
• Payment processing (e.g., FPX, e-wallet, credit/debit card gateways)
• SMS/email delivery systems
• Legal compliance with Malaysian authorities
• All third parties are bound by confidentiality and data protection agreements
5. Cookies & Tracking
• Our site uses cookies to remember user preferences and improve site performance
• You can disable cookies in your browser settings at any time
6. User Rights
• You may request access, correction, or deletion of your personal data by emailing [email protected]
• You may opt out of marketing emails at any time via the unsubscribe link provided
7. Legal Compliance
• This policy is in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia
• We reserve the right to update this policy; changes will be reflected on this page