1. What services does SYDK GAME SERVICES offer?
• Game credit top-ups (e.g. Mobile Legends, PUBG, Steam)
• Mobile reload & utility bill payment (e.g. Maxis, Digi, Celcom, TNB)
• ICT & programming services (apps, systems, cloud setup)
• Event management (virtual events, gaming tournaments, corporate launches)
2. Are the products physical or digital?
• All products and services are digital only
• No shipping, courier, or physical delivery is involved
3. How long does delivery take?
• Most orders are delivered within 1–5 minutes after payment confirmation
• Some orders may take up to 30 minutes or longer during peak times or manual review
4. What is the payment method?
• Manual payment only (e.g. bank transfer or QR code)
• After placing your order, you will receive payment instructions via WhatsApp or email
• Once payment is verified, your order will be processed
5. What currency is used?
• All transactions are made in Malaysian Ringgit (RM)
6. Can international customers order?
• Yes — as long as the digital service (e.g. game code) supports your country or region
• Always check your server or region compatibility before ordering
7. What if I entered the wrong information?
• Orders submitted with wrong game ID, phone number, or product type cannot be refunded
• Always double-check your details before confirming your order
8. Can I get a refund?
• Refunds are available only for:
• Duplicate transactions
• Unavailable product
• Failed delivery due to system issues
• Refund requests must be made within 24 hours by emailing [email protected]
9. Is my personal data secure?
• Yes — all customer data is handled under Malaysia’s PDPA law
• Payment info is handled manually, and SSL 128-bit encryption protects your session on our website
• We do not store or sell your information to any third parties
10. How do I contact your team?
• Email: [email protected]
• WhatsApp: 011-29228745
• Response time: within 1–3 business hours