At SYDK GAME SERVICES SDN. BHD., we strive to deliver all digital products promptly and accurately. As our offerings are non-tangible digital goods, special terms apply to returns and refunds. This policy is clearly displayed during the checkout and order confirmation process.
1. General Return Policy
• All products sold are digital and non-physical
• Once a product is successfully delivered, it is non-returnable and non-refundable
• Customers are responsible for ensuring all purchase details are correct (e.g., game ID, region, product type)
2. Refund Eligibility
• Refunds are only provided under the following conditions:
• Failed delivery due to a system or platform error (not caused by customer input)
• Product/service purchased is unavailable or discontinued
• Duplicate transactions (charged more than once for the same order)
• Refund requests must be submitted within 24 hours of the transaction
3. Non-Refundable Cases
• Incorrect game ID, region, mobile number, or account details entered by the customer
• Customer changes their mind after completing the order
• Product successfully delivered (e.g., top-up, code issued, reload sent)
• Delay caused by third-party platforms or game provider servers
• Unauthorized use of account or payment method (disputes must go through bank)
4. Refund Process
• Contact [email protected] with your order number and issue description
• If approved, refunds will be processed to the original payment method within 5–7 working days
• Refunds may also be issued as store credit if preferred by the customer
5. Export & Legal Restrictions
• Some digital products are region-locked or country-restricted (e.g., only usable in Malaysia or selected regions)
• It is the customer’s responsibility to ensure compatibility before purchasing
• We do not ship or sell restricted digital goods to countries under international sanctions or legal embargoes
• Orders that violate platform terms (e.g., game T&Cs, third-party bans) will be void and not refunded
6. Display of Policy
• This Return & Refund Policy is displayed on the checkout page, payment confirmation screen, and the footer of all service pages
• Customers must agree to the policy before confirming their order