All transactions are processed in Malaysian Ringgit (RM). SYDK GAME SERVICES SDN. BHD. is based in Malaysia, providing fast and secure digital product delivery to both local and selected international customers.
1. Delivery Method
• All items are delivered digitally via email, SMS, or your customer account
• No physical shipping involved
• Includes game credits, mobile reloads, utility bill payments, and gift card codes
2. Delivery Time
• Most products are delivered within 1–5 minutes
• Manual or queued orders may take up to 30 minutes or more during peak hours
• Delays due to system verification, server congestion, or maintenance may extend delivery time slightly
3. Coverage Area
• We deliver across Malaysia, including Peninsular, Sabah & Sarawak
• Selected digital services are available to international users (depending on region compatibility)
• Please verify your server or region before purchasing international products
4. Important Notes
• Ensure all details (e.g., game ID, mobile number, email) are accurate before checkout
• Successfully delivered digital items are non-refundable
• In the event of a failed delivery due to system issues, we will provide a retry, credit, or refund
• Contact [email protected] for help with order status or delivery problems
5. Transaction Confirmation
• A confirmation email or SMS will be sent once your payment is successful
• Order details, amount paid, and product information will be clearly listed
• You are responsible for verifying that you have received the correct product
6. Delivery Failure Policy
• If an order cannot be completed due to internal error or system failure, we will reprocess or refund the full amount
• Failed deliveries due to incorrect input from the customer (e.g., wrong ID or phone number) are not eligible for refund
• In case of unclear delivery status, contact us within 24 hours to investigate
7. Service Availability
• Digital delivery is available 24/7, including public holidays (unless during system maintenance)
• Scheduled maintenance times may temporarily delay delivery – notice will be posted on our site when possible
• Some services may not be available in certain regions due to third-party restrictions
8. Customer Support
• For any issues, delays, or order concerns, reach out via:
• Email: [email protected]
• Phone/WhatsApp: 011-29228745
• Please include order number, payment proof, and issue details when contacting us
• Our team aims to respond within 1–3 working hours during support hours