By accessing and using sydkservices.com, you agree to the terms outlined below. These terms govern the purchase and use of digital products and services provided by SYDK GAME SERVICES SDN. BHD. (Registration No: 202501019023 / 1620437M).
1. Data Collection & Privacy
• We collect personal data such as:
• Name, email, mobile number
• Game ID, account usernames, billing info
• Transaction details (date, amount, item type)
• Data is used for:
• Order fulfillment and delivery
• Transaction verification
• Customer support and service updates
• We do not sell or trade your data. Information may be shared only with:
• Payment gateways (for processing)
• Delivery systems (e.g., SMS/email APIs)
• Legal authorities if required by law
• All customer data is securely stored and handled according to Malaysia’s PDPA (Personal Data Protection Act)
2. Digital Product Policy
• All products are digital; no physical shipping is involved
• You are responsible for ensuring your game ID, mobile number, server/region, and product selection are correct
• Once the digital product is successfully delivered, it is considered final and non-refundable
3. Return & Refund Conditions
• Refunds are only issued in these cases:
• Failed delivery caused by system error
• Unavailable or discontinued product
• Duplicate charges
• Refunds will not be provided for:
• Incorrect details entered by user
• Change of mind after purchase
• Successfully delivered orders
• Refunds are processed within 5–7 business days, or issued as store credit
• All refund requests must be submitted to [email protected] within 24 hours of transaction
4. Legal & Usage Restrictions
• Some digital goods are region-locked; users must confirm compatibility before purchasing
• We do not process or support purchases made with stolen, fraudulent, or unauthorized payment methods
• Misuse of service or attempts to exploit the platform will result in account suspension
• We reserve the right to change product availability, pricing, and terms without prior notice